Uptime
Checked every five minutes
We ask your site for its home page every five minutes, all month. The uptime figure is the share of those checks it answered. A full month is 8,640 checks; the number on your report is the real count.
Reporting
Every site we manage gets one email on the first of the month. It says whether the site stayed up, what we updated, what we had to undo, and what needs nothing from you. This is what it looks like.
The sample below uses illustrative figures. Your report carries your site's own numbers, read from our monitoring and update logs.
We ask your site for its home page every five minutes, all month. The uptime figure is the share of those checks it answered. A full month is 8,640 checks; the number on your report is the real count.
Any stretch where the site did not answer is listed with the time, how long it lasted, and what the server said, translated: overloaded, not answering, or an error page. No incidents means the line says so.
WordPress core, plugins and themes get updated on a schedule. Each update is followed by a live check of the site. The report lists every one by date, from version to version.
When an update breaks something, the previous version goes back within minutes and the report says which one and why. Premium plugins that cannot update themselves are done by hand and noted.
The report comes with website management from CAN Web Management: monitoring, updates, backups and a person who answers. Tell us the site and we will tell you what it needs.
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